Privacy Policy
SpellBee International (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you:
- Visit and use our website
- Install and use our mobile applications, including the SPIN ONE and Trekman Apps available on Google Play and Apple App Store, and Phonetics App available on Google Play Store
- Communication with us through WhatsApp Business
Please read this Privacy Policy carefully. Your continued use of our services signifies your acceptance of this policy.
SECTION A — PRIVACY POLICY FOR THE WEBSITE
- Information We Collect
When you access our website, we may collect the following categories of information:
1.1 Personal Information Provided Voluntarily
- Name
- Email address
- Phone number
- School details (if submitted through registration forms)
- Any other information voluntarily submitted through forms, enquiries, or registrations
1.2 Automatically Collected Information
We may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Pages visited, time stamps, and referral sources
- Cookies and tracking identifiers
1.3 Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Analyse website traffic
- Personalize user experience
You may disable cookies in your browser settings. However, some features may not function fully.
- How We Use Your Information
We use collected data to:
- Provide and improve our services
- Process registrations and enquiries
- Communicate updates, announcements, and support messages
- Analyse website performance
- Enhance user experience
- Ensure security and fraud prevention
We do not sell your personal information.
- Sharing of Information
We may share your information with:
- Trusted service providers assisting with hosting, analytics, or website operations
- Legal authorities if required by law
- Internal teams for customer service and operational needs
All third-party service providers are bound by confidentiality agreements.
- Data Retention
We retain personal information:
- For as long as necessary to fulfil the purposes stated in this policy
- As required by law
Until you request deletion
- Data Retention
We retain personal information:
- For as long as necessary to fulfil the purposes stated in this policy
- As required by law
- Until you request deletion
- Security
We implement commercially reasonable administrative, technical, and physical safeguards.
However, no method of online transmission is 100% secure.
- External Links
Our website may contain links to third-party sites.
We are not responsible for the privacy practices of these external websites.
- Changes to this Website Privacy Policy
We may update this policy periodically. The updated version will be posted on this page.
SECTION B — PRIVACY POLICY FOR THE MOBILE APPLICATIONS
This section applies specifically to the various Apps offered by SpellBee International.
- Information Collection and Use
To provide a better experience, the app may collect:
1.1 Personal Information
- Name (if required within the app)
This information is used solely for improving app features and user experience.
1.2 Log Data
In case of an error, we collect diagnostic data including:
- IP address
- Device name
- Operating system version
- App configuration at time of error
- Date and time of usage
- Other statistical information
1.3 Third-Party Services
The app may use third-party tools such as:
- Google Play Services
These services may collect device identifiers and analytics information
- Cookies
The app itself does not use cookies.
However, third-party SDKs or libraries may use cookies for analytics or service improvement
- Service Providers
We may engage third-party companies to:
- Facilitate app functions
- Provide analytics
- Assist in understanding app usage
These parties may access limited personal information only to perform assigned tasks and must not use it elsewhere.
- Security
We use commercially acceptable security measures, but no method is completely secure.
- External Links
If the app contains links to external sites, we advise reviewing their privacy policies because we do not control them.
- Changes to App Privacy Policy
Updates will be available on this page and within the app listing if required.
SECTION C — WHATSAPP PRIVACY POLICY
Privacy Policy for WhatsApp Business Communication
1. Introduction and Scope
At [Your Company Name] (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us via WhatsApp Business.
This policy applies to:
– End Users who communicate with us through WhatsApp.
– Customers who use our services.
– Visitors of our website, mobile apps, or online platforms.
We comply with:
– WhatsApp’s Business and Commerce Policies
– General Data Protection Regulation (GDPR)
– California Consumer Privacy Act (CCPA)
– UAE Data Protection Law (DPL)
– Other applicable data protection regulations
2. Information We Collect
2.1 Data from WhatsApp Interactions
We may collect:
– Contact Information: Phone number, WhatsApp profile name
– Message Content: Text, media files, and documents
– Metadata: Timestamps, device details, location (approximate), message IDs, and delivery/read receipts
2.2 Customer-Provided Data
If you use our services, we may process:
– Order and transaction details
– Payment and shipping information
– Any other information you voluntarily provide
2.3 Automatically Collected Data
Through WhatsApp and our digital platforms:
– Usage patterns (e.g., chat frequency, response time)
– Technical data (e.g., browser, OS)
– Aggregated analytics
3. How We Use Your Information
Purpose | Data Used | Legal Basis |
Order Updates & Customer Support | Contact info, chat history | Contractual necessity |
Processing Transactions | Payment & order data | Contractual necessity |
Marketing Messages | Phone number | Explicit consent |
Fraud & Security | IP, device data | Legitimate interest |
Analytics & Improvement | Usage data | Legitimate interest |
Legal Compliance | Transaction data | Legal obligation |
4. Data Sharing Practices
4.1 Third Parties We Work With
We may share data with:
– WhatsApp (Meta Platforms, Inc.) – to facilitate communication
– Payment processors and logistics partners
– Cloud and CRM service providers
All third-party processors are bound by contracts that ensure data privacy and security.
4.2 Legal Disclosures
We may disclose data:
– If required by law (e.g., to regulators or law enforcement)
– For compliance with tax and legal obligations
5. How We Protect Your Data
5.1 Technical Measures
– End-to-end encryption for messages
– Secure cloud hosting
– Access control and authentication protocols
5.2 Organizational Measures
– Staff training and internal data governance
– Limited access to sensitive data
– Incident response plans
6. Data Retention Policy
Data Type | Retention Period | Reason |
Chat Messages | 24 months | Operational need |
Transactions | 7 years | Legal compliance |
User Profiles | Until request for deletion | Account management |
Marketing Data | Until opt-out | Consent-based |
7. Your Rights
You can:
– Request access to your data
– Correct or delete personal data
– Withdraw consent at any time
– Opt out of WhatsApp messages by replying “OPT OUT”
To exercise any of these rights, contact us at: [email protected]
8. International Transfers
Data may be processed outside your country. We use standard safeguards like:
– Standard Contractual Clauses (SCCs)
– Data Privacy Framework certifications
9. Policy Updates
We may update this policy periodically. You will be notified via:
– WhatsApp messages
– Email
– Website announcements
Version: 1.0
Effective Date: 27-05-2025
Last Updated: 27-05-2025
10. Contact Us
Data Protection Officer: N. Balakumar
Email: [email protected]
Phone: +91 96779 77069
Registered Address:
No. 30, Vellalar Street, Mogappair West, Chennai – 600 037.
